Cathy Love from Nacre Consulting

Nacre Consulting: Cathy Love’s Tips on How to Build a Dynamic Leadership Team

As an Allied Health Business Coach at Nacre Consulting, Cathy Love has observed a compelling trend across the sector, particularly in small to medium-sized practices. Many business owners are deeply entrenched in day-to-day clinical work, often at the expense of strategic business growth and investing in leadership for their team. Here are her tips for allied health business owners to build a dynamic leadership team!

Lean into leadership

Business owners must step back, adopt a CEO mindset, and evolve into leaders of leaders. This strategic shift is not just about business efficiency – it’s about reclaiming your lifestyle and creating a business team that sets a sustainable direction for your practice.

Analyse the current allied health leadership landscape

In many allied health businesses, leadership responsibilities often remain with the owner, who then finds themselves juggling both clinical and administrative roles and having too many direct reports. This is understandable as the demand for services, clinicians and customer service staff have all grown steadily in recent years. The demand for a more structured leadership layer is therefore becoming evident as allied health businesses strive for expansion and sustainability.

Understand the challenges in implementing a leadership layer

The transition to a structured leadership model is not without its challenges. Many owners struggle with delegating responsibilities, fearing that no one else can match their level of care or expertise. You may even feel that you simply don’t have the time or energy to figure it all out. Nacre Consulting Business Consultants can certainly help with this! There’s also the financial aspect of investing in top-shelf leadership talent, which requires dusting off the budget and rolling up the sleeves for financial analysis to inform your decisions. And, inevitably there will be a significant re-set that requires your whole team to be front and centre of the change management project. Finding individuals who align with the practice’s values and long-term goals can be daunting, however, they are out there and are likely to already be in your team!

Unpack the mechanics of creating a leadership layer

To build a leadership layer, start by developing a succinct future organizational chart. This chart should not only outline current positions but also forecast future roles that align with your strategic goals. Understanding the budget implications is crucial as will be the need to get crystal clear on the roles and responsibilities that the business requires from the leadership role. Recruitment, onboarding, upskilling, training, retaining and managing your leaders will all need to be thought through. This lands us with the question of how do you, as the business owner, lead your leaders?  

Assess the qualities of potential leaders

When scouting for potential leaders, look for individuals who demonstrate empathy, decisiveness, and an ability to inspire and motivate others. Effective communication skills and a commitment to the practice’s core values are non-negotiable. A prospective leader should also exhibit strategic thinking and the capability to manage both people and resources efficiently. Personality is key, a positive growth mindset, commercial sensibilities and a commitment to personal and professional development.

Decide whether to promote internally or recruit externally

Deciding whether to promote from within or to recruit new talent into leadership roles is a critical choice. Promoting from within has its advantages; these individuals already understand the practice’s operations and culture. However, internal candidates may lack fresh perspectives or necessary leadership skills, which can be mitigated through training. It’s a good idea to do both. Post the role to the open market and invite internal applicants to apply. This way you will get a feel for who’s out there and might be pleasantly surprised at the quality and quantity of candidates.

Embrace the CEO mindset

As a business owner, there is a good chance that your personal transformation is the catalyst for the leadership structure change you need within your business. By stepping back from clinical duties and ‘doing everything’ you give yourself the chance to plan for the implementation of a leadership team. Nace Consulting have workshopped this implementation with many allied health business owners just like you. These mindset and knowledge shifts are critical to ensure you don’t operate in solo management, continue old patterns, and miss out on important structural growth opportunities.

Implementing an effective leadership layer in an allied health business offers numerous benefits including:

  • Freeing up your time as an owner, allowing you to focus on strategic growth, passion projects and personal well-being
  • Improved operational efficiencies
  • A more positive workplace culture
  • Enhanced decision-making
  • Improved team rapport
  • Improved employee retention
  • Better client outcomes

Want personalised advice for your team? Speak with a Nacre Consulting business consultant today about the best next steps you can take to lead your leaders. Book a free powercall